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Electronic Resource Problem Report

For library staff: please consult E-Resource Troubleshooting tips on the intranet

1. Control
2. Name of Service/Provider:
   
3. Name of Resource (E-Journal title and/or Database title):
   
   ( For Journals, please include the title of the article. )
4. URL of page you tried to connect from:
   
5. URL of page where problem occurs:
   
   ( Please also include the URL you tried to connect to. )
6. Error message received:
   
7. Other Information:
   
   (Please include steps followed to recreate the problem)
8. Where are you accessing/authenticating from?
   On-Campus
   Remote
9. IP address of workstation having problems ( if you don't know the IP, please go to http://www.ohiolink.edu/cgi-bin/whereami.pl to obtain your IP information ):
   
10. Browser type and version:
    
11. Last Name:
    
12. First Name:
    
13. Email Address:
    
14. Phone: